Client Background 

A water utility located in North Eastern Kentucky serves approximately 3,800 customers. As a dedicated water distribution company, the utility faced significant operational challenges, particularly understaffing, which impacted their ability to comply with regulatory requirements. Additionally, the manual drive-by method for reading meters was time-consuming, taking up to three weeks to complete a full cycle.

Challenge

To improve operational efficiency, the utility aimed to transition to an Advanced Metering Infrastructure (AMI) system. Their objective was to implement a solution that would allow meter readings to occur four times daily via cellular connections, providing real-time data. This transition would eliminate the need for a full-time meter reader and enable staff to focus on other critical tasks.

Solution & Approach

U1 collaborated closely with the utility to develop a solution tailored to their specific challenges. With the expert guidance of Michael, Director of Water Utilities and Services, the most suitable meter technology was identified.

Key steps in the approach included: 

• Consultation and Planning: U1 worked alongside the utility to create an implementation plan, considering all necessary details like meter locations and optimal installation routes.

• Installation Support: U1 provided full installation services, allowing the utility to focus on their core responsibilities. A detailed timeline was followed to ensure the project was completed within the set timeframe.

• Software Integration: U1 used proprietary software to seamlessly integrate the new meter data with existing records, enhancing quality control and office operations

Results

The project was completed within 45 days, bringing significant operational improvements. Key outcomes included:

• Faster Meter Reading: The time required for meter readings dropped from two to three weeks to just one day, with only visual checks needed afterward.

• Enhanced Leak Detection: Daily readings allowed the utility to notify customers of potential leaks, improving customer service.

• Reduced Water Loss: The new system helped minimize water loss, optimizing resource management.

• Increased Operational Capacity: Staff were able to redirect their efforts towards other essential tasks, boosting overall utility performance and service quality.

Conclusion

The successful implementation of the AMI system for this North Eastern Kentucky utility showcases how targeted technology solutions can effectively address operational inefficiencies. With U1’s expertise and innovative technology, the utility transformed its meter reading process, resulting in improved efficiency, reduced water loss, and enhanced customer service.